What we Offer


Carers Information and Support Service


At Carers Together we offer friendly and confidential services that aim to ease the pressure of caring.  Our team of staff and volunteers are on hand to help carers with any issues they may face, including benefits, health problems, housing, training, employment, taking a break from caring or concerns about the person they care for.


Our Carers Information and Support workers will listen to carers’ experiences, help them to identify their needs and work with them to find solutions.  We can also attend meetings with carers and link in with other relevant agencies to help carers manage their caring responsibilities.


We provide flexible support that can respond to carers’ changing needs.




We provide information and support for carers, individually or in groups:

  • at home
  • in local community venues
  • by telephone or email

We offer:



Carers Assessments

Carers have a legal right to an assessment of their needs. This is done by completing a Carers Assessment, which has been produced in consultation with local carers, and gives carers an opportunity to talk about what they do to support the person they care for and about how caring affects their lives, their health, work, finances and relationships.


We can help carers to complete the Carers Support Questionnaire and Support Plans.

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Support for Carers of Patients in Hospitals 

It can be a worrying time when the people carers look after are unwell and in hospital: carers may be concerned about how they will look after them when they return home.

We have staff who are on hand to support carers before, during and after a patient is discharged from hospital, to ensure that carers can take on or continue their caring role. 

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Welfare Rights Service 

Caring for somebody can be difficult for many reasons and carers may have to reduce their working hours or be reliant on benefits. We offer support and advice to help carers to complete forms in order to access the allowances and benefits they are entitled to and we can represent carers at tribunals and appeals. We also know that carers are often managing the finances of the person they care for and we can support carers with this too. 

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Counselling Service 

Looking after someone else can be exhausting both physically and mentally and it is important that carers look after their own health and wellbeing.

We offer a free counselling service to help carers to reduce stress and to encourage them to have some time for themselves. Whilst it can be helpful for carers to talk to family and friends about how they feel, it is sometimes easier to talk to a qualified and experienced counsellor. 

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Dementia Advisory Service (Redcar and Cleveland)

For people living with memory loss and for their families and carers, finding out about the help available can be difficult. We provide information and support, face-to-face and by phone or email, to people who have concerns about their memory, have a diagnosis of dementia or are caring for someone with memory problems. 

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D-Cafe is a social “get together” for people with memory problems and their carers and families. D-Cafe activities include music therapy, creative arts, cooking, gardening, pub lunches and days out.


Click here to view our Activities and Events Calendar.

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Information and Support for Working Carers and Employers

Balancing the demands of caring with the responsibilities of a paid job can be difficult.  Carers who give up work can often face financial hardship so it’s worth thinking about the support they might need to maintain their caring role, as well as their paid job.  As a working carer the support they might need could include having access to a phone to contact the person they care for, time off for appointments, or flexible working arrangements.


For carers, talking to an employer about their caring role is not easy.  However, there may be existing support available at work that carers are not aware of.  We can help to support carers and employers to discuss working carers’ needs and rights.


We can provide employers with information, training and advice in recruiting and retaining staff who are unpaid carers.

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Carers Card Scheme

Carers often worry about what would happen if they were delayed, taken ill or called away.  We can provide a free Carers Card which offers peace of mind for the carer and for the person they care for, knowing an agreed plan can be activated in an emergency.


To request an Emergency Card Registration form please contact us on 01642 488977.

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Events and Activities




At local support groups we share information relevant to carers in an informal setting. The groups are also an opportunity to meet new people or old friends in similar circumstances, have a cuppa or a bite to eat.  A member of Carers Together staff will always be there to meet you and pass on information from our office and other organisations. 


Middlesbrough Support group

With a social focus, the Middlesbrough Support group shares information, giving carers the change to discuss issues or have a general chat and make new friends.  Guest speakers occasionally attend to discuss topics and services related to the interest of the group.


Eston Support group

Monthly guest speakers attend this group to talk about issues or services related to carers or areas of interest within the group.


East Cleveland (Saltburn)

Monthly guest speakers attend this group to talk about issues or services related to carers or areas of interest within the group.


Mental Health Carers Group

People who come along to the group share information and support each other. They also invite speakers to discuss relevant topics.


Carers of Adults with Aspergers

People who come along to the group share information and support each other. They also invite speakers to discuss relevant topics.


All of the groups are full of friendly faces and new carers are always welcome. If you haven’t attended a group before and would like someone to go with, you can always phone the office first to arrange this or you can just turn up.


Click here to find out dates and times of our groups on our Activities and Events Calendar.

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Training for carers 

Training can help carers to feel more knowledgeable and confident in managing their caring role. The training we provide for carers includes First Aid, Food Hygiene, Moving and Handling and Caring with Confidence. Our training sessions are free and delivered at different venues and times to provide flexibility for carers.  


Click here to view our Activities and Events Calendar which details all of our planned training sessions.


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Training for Staff in Other Organisations

We offer training sessions in identifying and supporting carers for staff and volunteers in the public, voluntary and private sectors.  Training sessions can be tailored to meet the needs of particular groups of staff/volunteers.

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Carers Together provide flexible support that can respond to a carer's changing needs.

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Almost a third of people caring for 35 hours or more per week say that they receive no practical support with caring


54% of people caring for someone discharged from hospital had either not been consulted about their discharge or had only been consulted at the last minute




44% of carers have been in debt as a result of caring






92% of carers said that their mental health has been affected by caring





By 2037 it is anticipated that the number of carers will increase to 9 million











The number of carers aged 65+ increased by 35% between 2001 and 2011 











Over 3 million people in England and Wales are working alongside caring









56% of carers who give up work to care have spent 5 years out of work as a result










In England and Wales 58% of carers are women and 42% are men

















84% of carers surveyed by Carers UK said that caring has had a negative impact on their health




The value of care and support provided by carers is estimated as £119 billion per year



There are over 6.5 million carers in the UK

Carers Together | Registered Charity Number 1128910 | Company Number 6746629 | All calls are recorded for training and quality purposes | Login